Privacy Policy

The information we collect depends on how you interact with MiaoLab.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account information
• Order and purchase information
• Customer-service communications
• Product reviews or feedback
• Warranty, return, or refund information
• Information submitted through promotions, surveys, or campaigns
• Photos, videos, comments, or other content you choose to submit

Payment Information

When you make a purchase, payment information is generally collected and processed by our payment providers. Depending on the payment method used, this may include payment-card information, billing details, transaction identifiers, and payment status.

MiaoLab may receive transaction-related information from payment providers but does not necessarily receive or store complete payment-card details.

Device and Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Device identifiers
• Language and regional settings
• Network information
• Referring URLs
• Cookie identifiers and similar online identifiers

Usage and Transaction Information

We may collect information about how you interact with our website, including pages and products viewed, links or buttons clicked, search activity, time spent on pages, navigation paths, shopping-cart activity, and other interactions with our Services.

We may also collect transaction information such as products purchased, order number, order value, payment status, shipping method, delivery information, and return, refund, or warranty history.

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe, or submit a return or warranty request
• Automatically through cookies, pixels, log files, and similar technologies
• From payment processors and financial-service providers
• From shipping, fulfillment, and logistics providers
• From ecommerce and technology platforms used to operate our Services
• From analytics, advertising, and marketing providers where permitted by law
• From other third parties where you have authorized or reasonably expect the information to be provided

We aim to collect only information reasonably necessary to operate our business and provide our Services.

Provide Products and Services

• Process and fulfill orders
• Process payments and refunds
• Arrange shipping and delivery
• Manage customer accounts
• Process returns and exchanges
• Provide warranty and after-sales support

Communicate With You

• Send order confirmations
• Provide shipping and delivery updates
• Respond to customer-service inquiries
• Provide return, refund, and warranty information
• Send important service or policy notices

Improve MiaoLab

• Understand how customers use our website and products
• Analyze website traffic and usage trends
• Improve our website, products, and Services
• Conduct internal research and analytics
• Diagnose technical problems

Security and Fraud Prevention

We may use information to detect and prevent fraud, protect customer accounts and our Services, investigate suspicious activity, and enforce our terms and policies.

Marketing and Advertising

Where permitted by law, we may use information to send promotional communications, measure advertising effectiveness, understand customer interests, create or measure advertising audiences, and improve advertising relevance.

Legal and Regulatory Purposes

We may process information where reasonably necessary to comply with applicable laws, maintain required records, respond to lawful requests, and establish, exercise, or defend legal claims.

Where the GDPR, UK GDPR, or similar laws apply, we process personal information where an appropriate legal basis exists.

Performance of a Contract

This may include processing needed to take payment, fulfill your order, deliver products, process returns and refunds, and provide warranty services.

Legitimate Interests

We may rely on legitimate interests for activities such as improving our Services, preventing fraud, protecting our systems, understanding website usage, providing support, and operating our business.

Consent

Where required, we may rely on consent for certain marketing communications, non-essential cookies, analytics, or advertising technologies.

Legal Obligations

We may process information where necessary to comply with applicable legal, tax, accounting, regulatory, or other obligations.

MiaoLab and our service providers may use cookies, pixels, tags, local storage, and similar technologies when you interact with our website.

Essential Technologies

Some cookies and similar technologies are necessary for shopping carts, checkout, security, account access, and other core website functions.

Analytics

Analytics technologies may help us understand how visitors interact with our Services and how we can improve them.

Advertising and Marketing

Where permitted by law, advertising and marketing technologies may be used to measure campaigns and deliver or improve advertising.

Certain privacy laws may characterize some disclosures of online identifiers to advertising providers as “sale,” “sharing,” “targeted advertising,” or similar activities even where no money is exchanged for personal information. Where required, appropriate consent or opt-out mechanisms will be provided.

If you subscribe to marketing communications or otherwise agree to receive them, we may send information about products, promotions, special offers, product updates, and other MiaoLab news.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages such as order confirmations, shipping updates, warranty communications, or important account notices.

We may share personal information where reasonably necessary to operate our business and Services, including with:

• Ecommerce and technology providers
• Payment providers, banks, and card networks
• Shipping, logistics, warehousing, and fulfillment providers
• Analytics, advertising, and marketing providers where permitted by law
• Professional advisers such as lawyers, accountants, auditors, insurers, and consultants

We may also disclose information where required by law, necessary to investigate fraud or protect legal rights, or in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

MiaoLab does not sell personal information for monetary consideration. However, certain advertising or analytics disclosures may be treated as “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. Where required, appropriate privacy controls will be made available.

MiaoLab operates an international ecommerce business. Your personal information may therefore be processed or stored outside the country or region where you live.

This may occur when we use international:

• Ecommerce platforms
• Cloud or hosting providers
• Payment processors
• Shipping and logistics providers
• Customer-service providers
• Analytics providers
• Advertising or marketing providers

Where applicable law requires safeguards for international transfers, we will take appropriate steps designed to protect personal information in accordance with those requirements.

Where required and reasonably practicable, additional information regarding relevant overseas locations may also be provided.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• Complete transactions
• Provide customer support
• Fulfill warranty obligations
• Maintain appropriate business records
• Resolve disputes
• Prevent fraud
• Comply with tax, accounting, legal, and regulatory requirements
• Establish or defend legal claims

When personal information is no longer reasonably required, we may delete, anonymize, de-identify, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

We also rely on third-party providers to maintain appropriate safeguards for information processed through their services.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Depending on where you live and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Opt out of certain marketing activities
• Opt out of certain targeted advertising, sale, sharing, or similar activities where applicable
• Make a complaint to an appropriate privacy or data-protection authority

To submit a privacy request, contact support@miaolab.com.

We may need to verify your identity before completing certain requests.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, applicable data-protection laws may provide rights including access, rectification, erasure, restriction, portability, objection to certain processing, and withdrawal of consent.

You may also have the right to lodge a complaint with the data-protection authority responsible for your location.

Australia

Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply to MiaoLab's handling of personal information, personal information will be managed in accordance with applicable requirements.

You may request access to personal information we hold about you or request correction if you believe information is inaccurate, out of date, incomplete, irrelevant, or misleading.

You may also submit a privacy complaint to support@miaolab.com. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another appropriate authority.

United States

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Depending on applicable law, these may include rights to:

• Know or access personal information collected about you
• Correct inaccurate personal information
• Delete certain personal information
• Obtain a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain forms of sale or sharing
• Appeal certain privacy-request decisions
• Exercise applicable privacy rights without unlawful discrimination

Rights vary by state and may be subject to legal exceptions.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Where applicable law establishes a higher minimum age for certain data-processing activities, we will follow the applicable requirement.

If you are a parent or guardian and believe a child has provided personal information to MiaoLab inappropriately, please contact us.

Third-Party Websites and Services

Our Services may contain links to websites, applications, social-media platforms, payment services, or other services operated by third parties.

MiaoLab does not control the privacy practices of independent third parties. When you interact directly with a third-party service, its own privacy policy and terms may apply.

Automated Decision-Making and Operational Tools

We may use automated tools to assist with activities such as fraud detection, security, analytics, order processing, or other operational functions.

Where applicable law requires specific disclosure, consent, or rights in connection with solely automated decisions that have legal or similarly significant effects, we will provide the required information and mechanisms.

Privacy Complaints

If you believe MiaoLab has not handled your personal information appropriately, contact us at support@miaolab.com.

Please provide enough information for us to understand and investigate your concern, such as:

• Your name and contact information
• A description of your concern
• Relevant dates or transactions, where applicable
• Supporting information that may help us investigate

We will review privacy complaints and aim to respond within a reasonable period.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or legal and regulatory requirements.

When we update this policy, we will revise the “Last Updated” date at the top of this page. Where required by law, additional notice of material changes may be provided.

Contact Us

For questions, privacy requests, or complaints regarding this Privacy Policy or MiaoLab's handling of personal information, please contact:

MiaoLab Customer Service
Email: support@miaolab.com

When submitting a privacy request, please provide enough information for us to understand your request and, where necessary, verify your identity.