Shipping Policy
This policy covers delivery timeframes, shipping methods, tracking, split shipments, address-related delivery issues, delays, lost shipments, and customs charges.
Delivery estimates begin after dispatch and may vary because of destination, carrier operations, holidays, weather, customs processing, and other circumstances outside MiaoLab's reasonable control. For order cancellations or pre-dispatch order changes, please see our Cancellation Policy. Returns, refunds, warranties, and product defects are covered separately by our Return, Refund & Warranty Policy.
How long does delivery take?
Most in-stock orders are typically delivered within 2-5 business days after dispatch.
Most in-stock orders are typically delivered within 2-5 business days after dispatch.
This timeframe is an estimated delivery period after shipment and does not necessarily include order processing or fulfillment time before dispatch.
Actual delivery times may vary depending on destination, carrier operations, holidays, weather, customs processing, local delivery conditions, and other circumstances outside our reasonable control.
Pre-order and pre-sale products: The estimated shipping schedule shown on the relevant product page, campaign page, or order information applies instead of the standard delivery timeframe above.
Where does MiaoLab ship?
MiaoLab currently ships to supported destinations in the United States and Europe.
MiaoLab currently ships to supported destinations in the United States and Europe.
Shipping availability may vary by product and destination. Certain products or addresses may be unavailable because of local regulations, carrier restrictions, battery or hazardous-material requirements, package size or weight, or other shipping limitations.
If an order cannot be shipped to the address provided, we will contact you where reasonably possible and arrange an appropriate next step.
How will my order be shipped?
We use third-party fulfillment and logistics providers based on destination, inventory and delivery requirements.
MiaoLab works with third-party fulfillment, warehousing, and logistics providers to deliver orders.
The carrier, fulfillment location, and shipping method may be selected based on destination, product type, inventory location, package requirements, and available delivery services.
Different orders—or separate parts of the same order—may therefore be delivered by different carriers.
Will I receive tracking information?
Where tracking is available, shipment information will be sent after dispatch.
Where tracking is available, you will receive a shipment notification containing tracking information after your order has been dispatched.
Carrier systems may take some time to register a newly created shipment, so tracking information may not update immediately.
If an order is sent in multiple packages, separate tracking information may be provided for each shipment.
Will multiple items arrive together?
Some orders may be split into separate packages or shipped from different fulfillment locations.
We try to ship items together whenever practical. However, an order may be divided into multiple shipments because of inventory location, product availability, fulfillment method, package size, or carrier requirements.
Separate packages may arrive on different days and may have different tracking numbers.
If one package arrives before another, please check the tracking information for the remaining shipment before contacting support.
What if I provide the wrong address?
Customers are responsible for providing complete and accurate shipping information.
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an incorrect or incomplete address causes a shipment to be returned to us, additional shipping charges may apply before the order can be resent.
If a shipment is delivered to the address entered at checkout, returned, lost, or becomes unrecoverable because the address supplied by the customer was incorrect or incomplete, MiaoLab may be unable to provide a free replacement or refund, except where required by applicable law.
If you notice an address error before dispatch, please follow the process described in our Cancellation Policy.
What if my package is delayed?
Carrier disruptions, customs, weather and local delivery conditions can affect estimated delivery times.
Delivery dates shown by MiaoLab or a carrier are estimates unless expressly stated otherwise.
Delays may occur because of severe weather, carrier disruptions, peak shipping periods, customs processing, local delivery conditions, or other events outside our reasonable control.
If tracking has not updated for an extended period or the shipment is significantly overdue, please contact us with your order number and we will help review the shipment status.
What if my package is lost or damaged in transit?
Contact us if a shipment appears lost in transit or the parcel arrives with significant shipping damage.
If a shipment appears lost in transit or the parcel arrives with significant shipping damage, please contact us as soon as reasonably possible.
Please provide your order number and, for shipping damage, clear photographs of the outer packaging where possible.
We may work with the carrier or fulfillment provider to investigate the shipment and determine the appropriate shipment-related next step.
This section covers the shipment itself. If the product is damaged, defective, incomplete, or incorrect, the applicable remedies are governed by our Return, Refund & Warranty Policy.
Customs, Duties & Taxes
International shipments may be subject to destination-based duties, taxes, VAT or customs charges.
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Where these charges are not collected at checkout or expressly stated as included in the order price, they may be payable by the recipient.
Customs clearance requirements and local customs procedures may also affect delivery times.
Need help with your delivery?
If you have a question about an existing shipment, please include your order number so our team can assist you faster.
Contact MiaoLab